Vellinx.

Terms of Use

These terms are the agreement between Vellinx Ltd and the organisation that uses Vellinx. They set out what Vellinx does, how it may be used, how what it produces must be looked after, and which of us is responsible for which personal information.

In short: Vellinx researches an organisation you have a genuine business reason to approach, and the roles in it, and writes your people a briefing to prepare that approach. You may use it for that and for nothing else. You keep what it produces within your organisation, check it before you rely on it, and delete it when you no longer need it. We are responsible for how the research is done; what your people tell us about your business and your accounts, we handle on your behalf.

How we handle personal information is set out in our privacy notice. These terms do not change it.

1. Who we are, and who these terms are with

Vellinx is provided by Vellinx Ltd, registered in England and Wales, company number 17186897, with our registered office at 97 Gatliff Close, Ebury Bridge Road, London, United Kingdom, SW1W 8QH. You can reach us at hello@vellinx.com, and about personal information at privacy@vellinx.com.

In these terms, "we" and "us" mean Vellinx Ltd. "You" means the organisation that accepts these terms. A "user" is a person you allow to use Vellinx. A "briefing" is anything Vellinx produces for a user, including a suggested approach and a draft message.

2. Accepting these terms

Vellinx is for businesses, not consumers. You accept these terms on behalf of your organisation by signing an order form that refers to them, by telling us in writing that you accept them (an email is enough), or by accepting them when you first sign in. Whoever accepts them confirms that they are authorised to do so for your organisation.

If an order form and these terms disagree, the order form wins, except that nothing in an order form reduces what sections 5, 6 and 7 require for the people we research.

You can save or print this page to keep a copy. Its version and date are at the foot.

3. What Vellinx is, and what it is not

Vellinx researches an organisation from public sources and writes a user a briefing: what the organisation is dealing with now, which role is the right one to approach, and how your offer fits. Each claim is tied to the page it came from and marked for how current and how confident it is. Vellinx describes people by their role, not their name, and it never supplies anyone's contact details.

A briefing is a starting point, not settled fact. It is produced with the help of AI and can be wrong, incomplete or out of date. Check a claim against its source before you rely on it or repeat it. You decide whether and how to approach anyone, and you are responsible for what you send.

A pilot. While we offer Vellinx as a pilot, we provide it as it is. We may change, add or remove features, and we do not promise that it will be available at any particular time. Where we reasonably can, we will tell you before a change that removes something you use.

Fees. Vellinx is free during a pilot unless an order form says otherwise. Where an order form sets fees, you pay them as it says.

4. Your users

• Only people who work for you, as employees or as contractors acting for you, may be users.
• Each user has their own access and keeps it to themselves. Tell us straight away if you think someone has access who should not.
• You are responsible for what your users do in Vellinx and for making sure they follow these terms.
• Tell your users how their information is handled: point them to our privacy notice, and give them your own notice for the information you are responsible for under section 7.

5. How Vellinx may be used

You and your users may use Vellinx only to prepare a relevant, professional approach to an organisation you have a genuine business reason to approach, in order to sell your own organisation's products or services, or a client's where an order form allows it.

You must not, and you must make sure your users do not:

• research a person rather than an organisation, including a business that is one person trading in their own name;
• research an organisation you have no genuine reason to approach, or use Vellinx to find out about a person for any reason other than preparing that approach;
• use Vellinx, or anything it produces, to make or inform a decision about a person's employment, credit, insurance, housing, education or access to a service, to vet, monitor or track a person or build a profile of them as a person, or for anything to do with their private life;
• give Vellinx the name or contact details of anyone at an organisation you research, or anything about a person's health, genetic or biometric data, religion or beliefs, political opinions, trade union membership, racial or ethnic origin, sex life or sexual orientation, or criminal convictions or offences. Give roles, not names;
• give Vellinx information you are not entitled to share, such as another organisation's confidential information;
• try to make Vellinx name a person or find their contact details, or try to get round any other limit built into it;
• resell Vellinx or what it produces, or build a list, database or competing product from either, or use what it produces to train an AI model;
• access Vellinx by automated means, or probe, disrupt or reverse engineer it, except as the law allows; or
• use Vellinx for anything unlawful, including an approach that breaks data protection or electronic marketing law.

We may suspend a user's access, or yours, straight away if we reasonably believe these rules have been broken, and we will tell you why. If the breach is serious, we may end these terms under section 12.

6. Looking after what Vellinx produces

A briefing is partly about the people who hold the roles at the organisation researched, so it contains their personal information. While you hold any of it, you must:

• Keep it within your organisation. Share it only with people in your organisation who need it to prepare or make the approach, and keep it secure. Do not publish a briefing, or pass it to anyone outside your organisation, including the organisation it is about. Service providers that store or process it for you under contract, such as your customer records system, count as within your organisation. Sending a draft message to the person it is for is allowed once you have checked it, and the message you send is yours.
• Check it before you use it. Check a claim against its source before you rely on it or repeat it, and never present what Vellinx says about a role as established fact about the person who holds it.
• Keep it no longer than you need it. Delete any copy you have taken out of Vellinx, such as a note in another system, once you no longer need it for the approach, and in any case within six months of the research that produced it, unless you have your own lawful reason to keep a particular item for longer. Vellinx deletes its own copy after six months, as our privacy notice explains.
• Act on what we tell you. If we tell you that someone has objected to our research, that we have removed something, or that a claim was wrong, stop using what is affected and delete any copies you hold, promptly and in any case within 14 days.
• Pass on requests about our research. If someone asks you about research Vellinx did about them, or asks to exercise a data protection right over it, send the request to us at privacy@vellinx.com within five working days. A request about your own copy, or your own use of a briefing, is yours to answer.

7. Personal information: who is responsible for what

Three kinds of personal information pass through Vellinx, and each of us is responsible for a different part.

The research. Each of us is a controller of it in its own right. We decide how the research is done, what it collects, how long it is kept and how the people it concerns can object, and we keep what we collect as our privacy notice describes. You decide which organisations your users research and what you do with the briefings, and once a user receives a briefing you are the controller of your copy and your use of it, including your own lawful basis for any approach you make and your compliance with the rules on electronic marketing. Whether a court or regulator sees us as separate controllers or as joint controllers of any part of the research, we agree that responsibilities are split as follows. We are responsible for telling the people we research about it, for handling their rights, including objection, for the lawful basis of the research itself, and for the security and retention of what we keep; we are their contact point. You are responsible for having a genuine business reason for each organisation your users research, for your own use of briefings, and for passing requests to us under section 6.

Your content. Your users' seller profiles, the organisations they choose to research, and what they tell us about an account, such as the right role to approach, a claim to strike or a note, are your content. You are the controller of your content, and we handle it on your behalf as your processor, under section 8.

What we need to run Vellinx. Your users' names, work email addresses and sign-in details, the records of the research they run (when, how long it took and what it cost), security logs, and our reviews of research runs to improve Vellinx's quality, accuracy and cost. We are the controller of these, as our privacy notice describes. Where a run we review carries your content, we use it only for that review, and it is deleted with the run. We do not use your content, or your users' information, to train AI models, and what your users tell us about an account is never used in research for another organisation.

Each of us will comply with data protection law in its own role. You confirm that you are entitled to give us your content and your users' information.

8. How we handle your content for you

Where we handle your content on your behalf, this section applies, as UK data protection law requires.

• What we do with it, and for how long. We use your content to research the organisations your users choose, to write their briefings, and to keep it with the research so that your users can return to it. We keep it no longer than this: what a user tells us about an account goes when they stop tracking that account, anything a research run carries goes with the run after six months, and everything else within 30 days of these terms ending. The personal information in it is your users' names and the job titles they sign messages with, and whatever your users tell us about an account, which should describe people by role but may include professional details about them. It concerns your users and the people who hold roles at the organisations your users research.
• Only on your instructions. We handle your content only on your documented instructions, which are these terms and your users' use of Vellinx, including for transfers outside the UK, unless the law requires otherwise; if it does, we tell you first unless the law forbids that. We tell you straight away if we think an instruction breaks data protection law.
• Confidentiality. Anyone we allow to handle your content is bound to keep it confidential.
• Security. We keep appropriate technical and organisational measures to protect your content, including controls that keep it apart from other organisations' content and limit who can reach it.
• Other providers. You authorise us to use other providers to help us: the provider of the AI service that carries out the analysis, the search and the reading of pages, which is in the United States, and providers of hosting and email. Each is bound by a written contract that gives your content the protection data protection law requires, and we remain responsible to you for them. We will tell you at least 30 days before we add or replace one, or as soon as we can where we must replace one urgently for security or to keep Vellinx running, and you may object; if we cannot meet a reasonable objection, you may end these terms and we will delete your content. You can ask us for the current list, with names, at privacy@vellinx.com.
• Transfers outside the UK. Where your content goes outside the UK, we put appropriate safeguards in place under UK data protection law, such as the UK International Data Transfer Addendum.
• Helping you. We help you answer requests from your users and others to exercise their rights over your content, and help you with security, personal data breaches, impact assessments and consultation with the regulator, as far as the nature of our handling and the information we have allow.
• Breaches. If we become aware of a personal data breach affecting your content, we tell you without undue delay, and in any case within 48 hours, with what we know and what we are doing about it.
• When these terms end. We delete your content within 30 days, apart from anything a research run carries, which goes with the run after six months, and unless the law requires us to keep it; ask us before then if you want a copy. Seller profiles and briefings kept in your users' browsers are under their control, and they can clear them there.
• Showing we comply. We give you the information you reasonably need to show that we meet this section, and we allow and contribute to an audit by you, or by an auditor you appoint who is bound to confidentiality, on reasonable notice and at most once a year, unless a regulator requires it or it follows a breach.

This section does not cover what we do as a controller under section 7.

9. What belongs to whom

• Vellinx, including its software, prompts, methods and design, belongs to us. We give you and your users the right to use it under these terms while you have access.
• Your content belongs to you. You give us the right to use it to provide Vellinx to you, as sections 7 and 8 describe.
• You may use briefings within your organisation for the purpose in section 5, and the messages you send are yours. The research itself remains ours, and we keep and delete it as our privacy notice describes.
• If you give us feedback or ideas about Vellinx, we may use them freely.

10. Confidentiality

Each of us keeps the other's confidential information confidential and uses it only for these terms. Your content is your confidential information. What we tell you about Vellinx that is not public, including during a pilot, is ours. This does not apply to information that is public, that the other already had or developed independently, or that the law requires to be disclosed.

11. Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow to be limited or excluded.

Subject to that, and except for your responsibility in the last paragraph of this section:

• we do not promise that a briefing is accurate, complete or current, or that Vellinx will be available or free of errors, and every term that these terms do not set out is excluded as far as the law allows;
• neither of us is liable to the other for loss of profit, revenue, business, opportunity, goodwill or anticipated savings, or for any indirect or consequential loss; and
• each of us is liable to the other, for everything arising under or in connection with these terms in any 12 months, only up to the greater of £100 and the fees you paid us in those 12 months, apart from fees you owe.

You are responsible for, and will repay us, any loss, damage and reasonable costs, including legal costs, that we incur from a claim by anyone else, or from action by a regulator, to the extent it arises from you or your users breaking section 5 or 6.

12. Ending these terms

Unless an order form sets a fixed period, either of us may end these terms at any time by telling the other in writing (an email is enough). Either way, we may end them straight away if you or your users seriously break section 5 or 6, or if continuing would break the law.

When these terms end, your users' access ends and we delete your content as section 8 says. Sections 5 and 6 go on applying to any briefing you still hold, section 8 until we have deleted your content, and sections 7, 9, 10, 11 and 14 go on applying too.

13. Changes to these terms

We may update these terms. If a change materially affects you, we will tell you by email at least 30 days before it applies, and you may end these terms before then. Other changes apply from when we publish them here. Each version carries its number and date at the foot of this page.

14. General

• These terms and any order form are the whole agreement between us about Vellinx.
• Neither of us may transfer these terms without the other's agreement, except that we may transfer them to anyone who takes over our business, and we will tell you if we do.
• Only you and we have rights under these terms; no one else can enforce them.
• If a court finds part of these terms unenforceable, the rest still applies. A delay in enforcing any part is not a waiver of it.
• Neither of us is responsible for a delay or failure caused by events outside its reasonable control.
• Notices under these terms are sent by email: to us at hello@vellinx.com, and to you at the address you gave us.
• These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute about them.

Version 1 · Last updated 28 September 2026.